Comments on: Open Thread for Feedback – Insight Into How We Think at AccuQuote http://blog.accuquote.com/2006/07/17/insight-into-how-we-think-at-accuquote/ AccuQuote blog is brought to you by AccuQuote.com, a leading provider in term life insurance for people across the U.S. This blog is dedicated to providing you with valuable information from experts on the topics of insurance, financial planning and personal finance. Thu, 12 Nov 2009 20:04:32 -0700 http://wordpress.org/?v=2.8.6 hourly 1 By: Denise Mancini http://blog.accuquote.com/2006/07/17/insight-into-how-we-think-at-accuquote/comment-page-2/#comment-3679816 Denise Mancini Fri, 11 Aug 2006 12:14:56 +0000 http://blog.accuquote.com/?p=837733#comment-3679816 Koralia - We’re happy to hear that our site and service met your needs. We appreciate the kind comments. I passed your information to our sales manager. He will have someone call you to review your current policy and needs. Koralia – We’re happy to hear that our site and service met your needs. We appreciate the kind comments. I passed your information to our sales manager. He will have someone call you to review your current policy and needs.

]]> By: Koralia Turrubiate http://blog.accuquote.com/2006/07/17/insight-into-how-we-think-at-accuquote/comment-page-2/#comment-3679815 Koralia Turrubiate Thu, 10 Aug 2006 23:37:04 +0000 http://blog.accuquote.com/?p=837733#comment-3679815 I thought your site was a fantastic way to get insurance and found that your sales and customer service departments were very thorough as well as courteous. I found everyone I dealt with to be very attentive and quite diligent. I had some special circumstances in acquiring my policy and I was treated with the utmost respect and discretion.<br><br>I have barely had my insurance for a year but expected that someone from your company would follow up on at least an annual basis to make sure I am still properly covered. As I am unmarried and don't yet own a home, I am quite sure I will require additional assurance in the years to come. I would appreciate not having to chase someone down to make changes to my policy. I thought your site was a fantastic way to get insurance and found that your sales and customer service departments were very thorough as well as courteous. I found everyone I dealt with to be very attentive and quite diligent. I had some special circumstances in acquiring my policy and I was treated with the utmost respect and discretion.

I have barely had my insurance for a year but expected that someone from your company would follow up on at least an annual basis to make sure I am still properly covered. As I am unmarried and don’t yet own a home, I am quite sure I will require additional assurance in the years to come. I would appreciate not having to chase someone down to make changes to my policy.

]]> By: Denise Mancini http://blog.accuquote.com/2006/07/17/insight-into-how-we-think-at-accuquote/comment-page-2/#comment-3679814 Denise Mancini Thu, 10 Aug 2006 15:01:33 +0000 http://blog.accuquote.com/?p=837733#comment-3679814 Hi John - yes, life insurance rates have fallen more than 60% in the past decade. You may be able to save money if you bought your policy a few years ago. I'll have one of our agents contact you directly. Hi John – yes, life insurance rates have fallen more than 60% in the past decade. You may be able to save money if you bought your policy a few years ago. I’ll have one of our agents contact you directly.

]]> By: John Stadler http://blog.accuquote.com/2006/07/17/insight-into-how-we-think-at-accuquote/comment-page-2/#comment-3679813 John Stadler Thu, 10 Aug 2006 08:52:00 +0000 http://blog.accuquote.com/?p=837733#comment-3679813 Hi and thanks for the invite to comment. I was actually going to call you and ask a question. I have heard that the rates have continued to fall since the inception of my policy. Can you provide me with a better rate now? I look forward to your response. Thanks. Hi and thanks for the invite to comment. I was actually going to call you and ask a question. I have heard that the rates have continued to fall since the inception of my policy. Can you provide me with a better rate now? I look forward to your response. Thanks.

]]> By: Denise Mancini http://blog.accuquote.com/2006/07/17/insight-into-how-we-think-at-accuquote/comment-page-2/#comment-3679812 Denise Mancini Tue, 08 Aug 2006 14:38:28 +0000 http://blog.accuquote.com/?p=837733#comment-3679812 We're sorry to hear that you weren't pleased with our service. The process can take, on average, anywhere from 3-12 weeks, but all cases are different. I looked through your case notes and as I'm sure you're aware, there were multiple reasons why your case was delayed. And unfortunately, all of these reasons were beyond AccuQuote's control. <br> <br>As you know, your case had to go back through underwriting in order to get approval on the additional insurance coverage you requested. Then, when we received the policy we noticed your name was spelled wrong and it needed to be corrected by the carrier. Finally, we couldn't place the policy in force until we had the correct premium payment. <br> <br>All of these things led to a long drawn out process and we do apologize for the inconvenience. <br> <br>As for the way the medical exam comments were interpreted, I'm not quite sure what you are referring to. I'd be happy to look into it a bit more if you provide me with additional information. We’re sorry to hear that you weren’t pleased with our service. The process can take, on average, anywhere from 3-12 weeks, but all cases are different. I looked through your case notes and as I’m sure you’re aware, there were multiple reasons why your case was delayed. And unfortunately, all of these reasons were beyond AccuQuote’s control.

As you know, your case had to go back through underwriting in order to get approval on the additional insurance coverage you requested. Then, when we received the policy we noticed your name was spelled wrong and it needed to be corrected by the carrier. Finally, we couldn’t place the policy in force until we had the correct premium payment.

All of these things led to a long drawn out process and we do apologize for the inconvenience.

As for the way the medical exam comments were interpreted, I’m not quite sure what you are referring to. I’d be happy to look into it a bit more if you provide me with additional information.

]]> By: Cary Ettinger http://blog.accuquote.com/2006/07/17/insight-into-how-we-think-at-accuquote/comment-page-2/#comment-3679811 Cary Ettinger Tue, 08 Aug 2006 13:32:22 +0000 http://blog.accuquote.com/?p=837733#comment-3679811 Five months to write a life insurance policy for $150K. I won't be thinking about AccuQoute the next time I need insurnace. Definitely was not happy about how my medical exam comments were interpreted by the individual conducting it. Five months to write a life insurance policy for $150K. I won’t be thinking about AccuQoute the next time I need insurnace. Definitely was not happy about how my medical exam comments were interpreted by the individual conducting it.

]]> By: Sean Cheyney http://blog.accuquote.com/2006/07/17/insight-into-how-we-think-at-accuquote/comment-page-2/#comment-3679810 Sean Cheyney Mon, 07 Aug 2006 13:26:19 +0000 http://blog.accuquote.com/?p=837733#comment-3679810 Troy, <BR>I'm sorry that you felt your experience with AccuQuote was a bad one. After looking over the notes of your case, I spoke with our sales manager that stepped in and took over your case after it was rated lower than expected. The sales manager fought hard with the underwriter at the carrier you applied with, but they wouldn't budge. <BR><BR>When it comes to the rating of any life insurance policy, it is entirely dependant upon the underwriting decisions of the life insurance carrier. They have certain underwriting guidelines and they stick to them. Unfortunately, there isn't much we can do about it. I wish I had a better answer for you, other than saying it's out of our control. Troy,
I’m sorry that you felt your experience with AccuQuote was a bad one. After looking over the notes of your case, I spoke with our sales manager that stepped in and took over your case after it was rated lower than expected. The sales manager fought hard with the underwriter at the carrier you applied with, but they wouldn’t budge.

When it comes to the rating of any life insurance policy, it is entirely dependant upon the underwriting decisions of the life insurance carrier. They have certain underwriting guidelines and they stick to them. Unfortunately, there isn’t much we can do about it. I wish I had a better answer for you, other than saying it’s out of our control.

]]> By: Troy Westermeyer http://blog.accuquote.com/2006/07/17/insight-into-how-we-think-at-accuquote/comment-page-2/#comment-3679809 Troy Westermeyer Mon, 07 Aug 2006 12:40:08 +0000 http://blog.accuquote.com/?p=837733#comment-3679809 I was not happy with my experience and I have not had anyone from Accuquote show that they truely care or are listening about what I feel is wrong. They just want their completed ticket.<br><br>I feel I got the bait and switch as well as age and gender discrimination. My doctor and I believe that I am in good health. However I am rated as bad because of a word that is in my records and it is not progressive in any way.<br><br>I had two good and helpfull account reps and one that was lets say an unpleasent experience. I was not happy with my experience and I have not had anyone from Accuquote show that they truely care or are listening about what I feel is wrong. They just want their completed ticket.

I feel I got the bait and switch as well as age and gender discrimination. My doctor and I believe that I am in good health. However I am rated as bad because of a word that is in my records and it is not progressive in any way.

I had two good and helpfull account reps and one that was lets say an unpleasent experience.

]]> By: Sean Cheyney http://blog.accuquote.com/2006/07/17/insight-into-how-we-think-at-accuquote/comment-page-2/#comment-3679808 Sean Cheyney Mon, 07 Aug 2006 09:28:55 +0000 http://blog.accuquote.com/?p=837733#comment-3679808 Vincent, <br>Thanks for your feedback. We're happy that we were able to provide you great service on your life insurance policy.<br><br>When it comes to Long Term Care Insurance on the other hand, your observation about our lack of expertise was correct.<br> <br>While we now have a couple of people who have experience selling long term care insurance, it is not AccuQuote's core competency. Our #1 strength is life insurance, followed by annuities and disability insurance. <br><br>In order to provide quality products and service for long term care insurance, we have partnered with Long Term Care Quotes. A brief description and link to their site can be found at <a href="http://www.accusource.com/ltc/ltc.cfm" rel="nofollow">http://www.accusource.com/ltc/ltc.cfm</a> . They specialize in long term care insurance the same way that AccuQuote specializes in life insurance. <br><br>Feel free to call us anytime at 800-442-9899. If there is a financial product or service that we don't specialize in, we'll do our best to point you in the direction of a partner company that we trust will give you top notch service. Vincent,
Thanks for your feedback. We’re happy that we were able to provide you great service on your life insurance policy.

When it comes to Long Term Care Insurance on the other hand, your observation about our lack of expertise was correct.

While we now have a couple of people who have experience selling long term care insurance, it is not AccuQuote’s core competency. Our #1 strength is life insurance, followed by annuities and disability insurance.

In order to provide quality products and service for long term care insurance, we have partnered with Long Term Care Quotes. A brief description and link to their site can be found at http://www.accusource.com/ltc/ltc.cfm . They specialize in long term care insurance the same way that AccuQuote specializes in life insurance.

Feel free to call us anytime at 800-442-9899. If there is a financial product or service that we don’t specialize in, we’ll do our best to point you in the direction of a partner company that we trust will give you top notch service.

]]> By: Vincent Lambiase http://blog.accuquote.com/2006/07/17/insight-into-how-we-think-at-accuquote/comment-page-2/#comment-3679807 Vincent Lambiase Sun, 06 Aug 2006 20:21:15 +0000 http://blog.accuquote.com/?p=837733#comment-3679807 I bought my policies several years ago and I remember being very pleased with the service provided. All members of your company were very helpful with all aspects of my life insurance polices. If there were any drawbacks I would have to say it was when I started asking questions about long term care insurance. Everyone was bewildered no one was sure who handled that or who could give me more information on that. Other than they thought I might be too young for that. To this day I still have not settled that portion of my future because it’s not a priority but I would still like some information on it. Have you got your act together yet? I bought my policies several years ago and I remember being very pleased with the service provided. All members of your company were very helpful with all aspects of my life insurance polices. If there were any drawbacks I would have to say it was when I started asking questions about long term care insurance. Everyone was bewildered no one was sure who handled that or who could give me more information on that. Other than they thought I might be too young for that. To this day I still have not settled that portion of my future because it’s not a priority but I would still like some information on it. Have you got your act together yet?

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