Oct 10
We’re making changes because of our customer feedback!
AccuQuote’s vice president of marketing and business development recently asked the question of how we can improve our business. As a result, we received some REALLY GREAT feedback from our customers.
We found some common themes running throughout the comments. Many people suggested that we periodically contact them to determine if their life insurance needs have changed. Based on this feedback, we are planning to take action and implement a system for policy reviews in 2007.
With that said, as a sales organization, we are always torn between not only how to contact people (email, phone, snail mail, etc.) but also the frequency the decision to call our clients all the time, once in a while, or instead wait until they call us. When we call them, unsolicited, we find some people looking to update their programs. We also find a great deal more that view those calls as an unwelcome nuisance.
More after the jump….
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October 13th, 2006 at 7:15 am
Please do not contact me regarding policy
October 13th, 2006 at 7:53 am
once a year is ok
October 13th, 2006 at 8:08 am
once a year should be sufficient
October 13th, 2006 at 8:36 am
I am happy for you to contact me once a year if there is new information that worth discussing.
October 13th, 2006 at 8:48 am
once a year
October 13th, 2006 at 8:56 am
I will like to be contact once a year for insurance update
thanks
October 13th, 2006 at 8:57 am
Please do not call me. Thank you. Susan
October 13th, 2006 at 8:58 am
Please do not call about policy updating. Email would be a better approach for me.
October 13th, 2006 at 8:59 am
Once a year is fine with me
October 13th, 2006 at 9:01 am
seems to me given the nature of your sales as far as my personal experience goes (self review/self sell for all practical purposes) seems once every two years would be a good time for you to connect and review.
generally speaking, within one year i would know what i have planned as far as things that would impact my posture of need regarding your products…in two years i could have a child, remarry, divorce, buy a car, etc. all things that would require some coverage modifications and become influenced by my human tendency to procrastinate.
hope this is helpful. i appreciate being asked.
david agee
October 13th, 2006 at 9:03 am
I would like you to touch base w/me once a year and “prefer” that it be via email. Thanks!
October 13th, 2006 at 9:16 am
This is EASY. Let each client configure a profile that indicates how often he wants to be contacted. You cannot hope to find a timeframe that will satisfy everbody. Just the few responses above shows that: none, 1 year, 2 years.
Take a clue from Seth Godin (http://www.sethgodin.com/sg), and put your customer in control and let them pick how they want the business relationship to work. That’s what “permission marketing” is all about. And if they do not configure that, then assume you should not contact them. Just because a person has done business with you is NOT permission to contact them via available channels in the future.
You’re taking a huge step to even ask the question! You’re on the right track.
October 13th, 2006 at 9:17 am
1 time per year would be nice.
October 13th, 2006 at 9:21 am
A professional life insurance review once every 5 years would be adequate. I do periodic reviews on my own every year, but a proactive inquiry by an agent every 5 years as a back-up would be fine. Contact by e-mail would be the preferred method.
October 13th, 2006 at 9:30 am
I like the idea of a once a year update maybe one month before the customer’s annual premium is due as a review of coverage and what amount and when the premium is due. The comment about customizing according to a customer’s preferences is a good idea.
October 13th, 2006 at 9:30 am
A once a year phone call is fine, with e-mail updates throughout the year. Mr. Witherspoon’s comments are good–regarding clients configuring their own profiles.
October 13th, 2006 at 9:34 am
Once a year would be great…I’d like to be able to address my policy annually
October 13th, 2006 at 9:38 am
once a year contact is sufficient by email
October 13th, 2006 at 9:45 am
Please emial once every two years.
October 13th, 2006 at 9:46 am
DO NOT Contact me at all. I did not choose to buy life insurance from AccuQuote because the sales person was rude, insulting and tried to rush me too much. I’ve purchased from another company.
October 13th, 2006 at 9:47 am
No telephone or email is necessary.
October 13th, 2006 at 9:48 am
Once a year via e-mail is sufficient. I like e-mail, hate phone calls!
October 13th, 2006 at 9:48 am
An annual email that is breif and to the point would be my suggestion.
Nothing worse than unsolicitted phone calls and mail.
Make it short and clever, and I think many would respond.
October 13th, 2006 at 9:53 am
I would like to be contacted once per year, probably by email.
Thus far, the process has worked well w/AccuQuote — but the most difficult part of the process I found was that the contracted medical personnel involved in the physical exams not returning phone calls to me when setting up my appointment. I went back and forth with them for the better part of 2 weeks before I was examined. That was very frustrating, and almost lead me to find another service. That cast a dark shadow over the whole process for me.
October 13th, 2006 at 9:58 am
Once a year would be fine.
Thanks,
October 13th, 2006 at 10:03 am
It varies for everyone, so the best policy is to be FLEXIBLE. Let the customer determine what is right for him or herself. For me, e-mail not more than every two years.
October 13th, 2006 at 10:05 am
Personally, an email once a year inviting me to get in touch with someone at Accuquote to review my policy sounds good to me.
October 13th, 2006 at 10:07 am
email once or twice a year should be ideal. thanks
October 13th, 2006 at 10:15 am
Once a year by e-mail, Thank you
October 13th, 2006 at 10:20 am
I would like to be contacted twice a year; about every six months and told about any good deals.
October 13th, 2006 at 10:33 am
contact me once each year on the anniversary date.
October 13th, 2006 at 10:34 am
Thanks for asking, but I don’t need to be called. If my needs change, I will call you.
October 13th, 2006 at 10:35 am
Once a year by email, and give me the option to adjust in that email. Thanks!
October 13th, 2006 at 10:39 am
Once or twice a year would be satisfactory to me, thank you.
October 13th, 2006 at 10:43 am
You can contact me anytime if it is important, do not call me , e mail is the best way. Thank you. Frank.
October 13th, 2006 at 10:49 am
Once a year email contact is okay.
October 13th, 2006 at 10:59 am
every year is great
October 13th, 2006 at 11:07 am
You can contact me once a year.
October 13th, 2006 at 11:11 am
Once a year is fine…thanks!
October 13th, 2006 at 11:12 am
once a year would be great.
October 13th, 2006 at 11:14 am
Once a year is sufficient unless there is any new information that pertains to my policy.
October 13th, 2006 at 11:18 am
I review my emails all the time, so I would prefer that you keep me up to date through email. I would then have the option of taking the initiative to contact you. Keeping me up to date would include periodical news letters or information on anything new.
October 13th, 2006 at 11:37 am
Hi,
I like #12 above!
Barry Woodgate
October 13th, 2006 at 11:40 am
I would like to be contacted once per year prior to my renewal date to review coverage and/or options
October 13th, 2006 at 11:45 am
I think once a year is sufficient for me at this point in my life, it may be different later in life for me when my children get older. I prefer an initial contact by email since I am not always available via phone.
October 13th, 2006 at 11:53 am
Personally I don’t like to get unsolicited calls period. I pick up the phone/email if something has changed on my end. On the other side of the spectrum it seems as if you have people that want to be reached out to. I like the idea that “david agee” posted. Let the customer/user be in control of how often they want to be contacted. Provide a mechanism that we can update which includes this information. This is perhaps the best of both worlds.
Thanks for asking, I think you’re headed in the right direction.
October 13th, 2006 at 11:58 am
At this point in time probably onnually via eMail.
I do think that this is an excellent initiative on your part. I wish more ocmpanies would implement something similar.
October 13th, 2006 at 12:01 pm
Thanks to everyone that has responded to our question. Your feedback is GREAT and we appreciate it!
The majority of you say that the one year mark is when you’d want to be contacted for a policy review. As we dive further into developing our policy review program we will consider this information, as well as explore the option of letting you create your own profile (see comment #12). This profile would let you tell us exactly when and how you’d want to be contacted (or not be contacted).
In the meantime, please keep your suggestions coming! We greatly appreciate your feedback. Thanks again.
October 13th, 2006 at 12:05 pm
I was taught that if I’m already a valued customer, it’s not an unsolicitated phone call or email so much as reliable customer service to inform me of choices, whether lower rates or better value is involved. I don’t mind bi annual contacts.
October 13th, 2006 at 12:06 pm
My experience so far has not been a good one, in fact, I may actually end up not purchasing the policy.
October 13th, 2006 at 12:08 pm
Once a year either by phone is good. I am happy to talk to someone I am already doing business with.
October 13th, 2006 at 12:11 pm
I would prefer contact once a year by email with a number contact you if I needed to change something.
October 13th, 2006 at 12:12 pm
I would prefer to be emailed periodically rather than called. Annually would be fine. Thanks.
October 13th, 2006 at 12:14 pm
I think once a year would be wonderful. Also via-email is ok with me. Thank you
October 13th, 2006 at 12:36 pm
Pleas do not call me about my policy. Email would be ok though.
Thanks
Lance Tree
October 13th, 2006 at 12:37 pm
A phone call every two years with periodic email in-between is OK. thx
October 13th, 2006 at 12:38 pm
I do not want to receive a phone call at all regarding my policy. You may email me though
Jennifer Tree
October 13th, 2006 at 12:38 pm
DO NOT CALL ME!! I will call you!
Thank You!!
October 13th, 2006 at 12:40 pm
Once a year would be good for me, and it would probably easier to contact me by email. Thanks for asking.
October 13th, 2006 at 12:51 pm
once a year to review policy or potentials adjustments
October 13th, 2006 at 12:53 pm
An annual survey would best suit my needs, with email updates throughtout the year!
October 13th, 2006 at 12:57 pm
Please do not call. email would be better – once a year
October 13th, 2006 at 12:58 pm
Please do not call – email once a year is fine.
October 13th, 2006 at 1:12 pm
I heartily second what David Witherspoon said in # 12 (repeated below), and add that each client has a particular preference for the method of contact – for me, it’s email and 1 every 2 yrs should suffice.
Thanks for asking!!!!
- Kevin
12. This is EASY. Let each client configure a profile that indicates how often he wants to be contacted. You cannot hope to find a timeframe that will satisfy everbody. Just the few responses above shows that: none, 1 year, 2 years.
Take a clue from Seth Godin (http://www.sethgodin.com/sg), and put your customer in control and let them pick how they want the business relationship to work. That’s what “permission marketing” is all about. And if they do not configure that, then assume you should not contact them. Just because a person has done business with you is NOT permission to contact them via available channels in the future.
You’re taking a huge step to even ask the question! You’re on the right track.
October 13th, 2006 at 1:12 pm
Once a year is fine with me. thank you for your service.
October 13th, 2006 at 1:13 pm
Reviewing my policy once a year via e-mail is sufficient. I appreciate the opportunity for feedback and your concern for serving me and my family effectively.
October 13th, 2006 at 1:16 pm
1x per year via e-mail is perfect
October 13th, 2006 at 1:24 pm
I would like for you to contact me once a year.
October 13th, 2006 at 1:35 pm
Once a year via e-mail.
October 13th, 2006 at 1:39 pm
I would be fine with an email once a year…thanks…
October 13th, 2006 at 1:39 pm
Once every two years is good for me, thanks.
October 13th, 2006 at 1:40 pm
No phone calls, EVER, an email once annually would be OK.
October 13th, 2006 at 1:43 pm
Once a year
October 13th, 2006 at 1:44 pm
Please do not contact me.
Thanks.
October 13th, 2006 at 1:46 pm
once every 5 years by e-mail. I think that would be O.K. since it takes over 7 months to find if I can be insured.
October 13th, 2006 at 1:49 pm
Once a year is fine.
October 13th, 2006 at 1:50 pm
Once a year is fine.
October 13th, 2006 at 1:50 pm
Don’t call me, but email me once per year.
October 13th, 2006 at 1:55 pm
Once every 5 years by e-mail, I think that would be O.K. since it takes over 7 months to find out if I can be insured.
October 13th, 2006 at 1:57 pm
1x a year is ok.Thanks.
October 13th, 2006 at 2:12 pm
I whole-heartedly agree with Seth Godin and David Witherspoon regarding permission marketing. I want to be in control. I am not an impulse buyer and I know when I need assistance from my providers; let me do the inquiries and you supply me with the facts and options so that I can make an informed decision. You are dealing with some very well educated clients and we don’t tend to respond favorably to phone solicitations. I only use my phone for friends and family communication. If you want my attention to a business matter then you need to e-mail me.
Yours truly, C. McDermott
October 13th, 2006 at 2:18 pm
Annual reviewing is a good idea. We quite often don’t notice how the passing of time impacts our situations affecting the needs of things we take for granted like our life insurance policies.
October 13th, 2006 at 2:20 pm
I think once a year is perfect, and preferably over the phone and not email, as something like this could get overlooked easily as junk mail. Thank you for asking – this is a great question in customer service for a product as important as this one!
October 13th, 2006 at 2:25 pm
at least once a year would be nice
October 13th, 2006 at 2:35 pm
Once a year would be great.
October 13th, 2006 at 2:51 pm
My process with your company is not yet complete, but generally speaking once a year seems quite often enough as I can contact you should I have some change of circumstance which changes my profile.
October 13th, 2006 at 3:03 pm
It is ok if you call me once a year to see if things have changed.
October 13th, 2006 at 3:03 pm
yes. Once a year would be great
October 13th, 2006 at 3:19 pm
Once a year by e-mail would be fine.
October 13th, 2006 at 3:20 pm
contact me concerning my insurance once a year.
October 13th, 2006 at 3:23 pm
In response to comment #12 – we are on the same page as you and Seth Godin. We are heading in that direction, hence why we asking our customers opinions.
Letting the client configure a profile that indicates how often he wants to be contacted is a wonderful idea! We have actually already discussed creating some sort of interface that would allow our clients to access their account during the application process to see how things are going since this process can often take a long time. Adding a way for them to manage their account (change beneficiaries, add when they want to be contacted, etc.) online would be a part of this interface. Unfortunately, we’re not sure how long this would take to create. And, as I’m sure you can imagine, there are a lot of moving parts to something like this. However, I can assure you marketing is pushing hard for this to be implemented.
October 13th, 2006 at 3:27 pm
Contacting once a year is good enough. Make it a worthwhile by contacting new info. or answer any questions.
October 13th, 2006 at 3:29 pm
Contact me every 5 years.
October 13th, 2006 at 3:36 pm
Once per year is appropriate.
October 13th, 2006 at 3:48 pm
Once a year is fine for me.
October 13th, 2006 at 3:49 pm
Ok to contact via email once a year or every 5 years via phone call
October 13th, 2006 at 3:58 pm
Once a year by email would be great.
October 13th, 2006 at 4:04 pm
Contacting me once a year by phone or email is fine with me.
October 13th, 2006 at 4:30 pm
I would like to be contacted once a year on my life insurance
October 13th, 2006 at 4:37 pm
E-mail once a year with any pertinant info or updates. Provide me with a contact name and phone number in the email and if I’m interested I will contact them.
October 13th, 2006 at 4:55 pm
Once a year is fine.
October 13th, 2006 at 4:58 pm
Contact me if and when you have something of some importance or significance to tell me.
October 13th, 2006 at 5:00 pm
Once a year on this policy would be fine. Email or US mail on other prodcuts would be fine, but no phone calls on new stuff. I would rather review on my schedule and call you if I am interested.
October 13th, 2006 at 5:13 pm
Never works best for me. I will contact you if I need to.
October 13th, 2006 at 5:13 pm
I’d prefer email contact twice a year and no phone calls. Also, it would be helpful if the email contact information indicated it’s from AccuQuote because if I don’t recognize the individual’s name, I may delete without reading it.
THANKS
October 13th, 2006 at 5:15 pm
I think a phone call once every other year is fine. It is valuable to discuss new policies and/or change of plans but this is something that should not happen often.
October 13th, 2006 at 5:17 pm
I think every two years would be better than every year.
October 13th, 2006 at 5:21 pm
once every 2 years is ok.
October 13th, 2006 at 5:28 pm
I would suggest a policy review once a year. It can’t do any harm and chances are a change or 2 might be necessary.
October 13th, 2006 at 5:48 pm
I will call if I want to change or additional information. <
October 13th, 2006 at 5:54 pm
Do not ever contact me by phone. Email is OK.
Ferrell
October 13th, 2006 at 6:03 pm
Sending information updates once a year would be beneficial.
October 13th, 2006 at 6:05 pm
Once a year updates beneficial
October 13th, 2006 at 6:17 pm
EMAIL is the always the preferred method for sales calls. Phone calls are just too much of an interruption. Thank you for offering this opportunity for our opinions as customers. Chuck Miller
October 13th, 2006 at 6:17 pm
Once a year plus updates
October 13th, 2006 at 6:17 pm
I do not want to be contacted. I know my needs and if I need to update my insurance, I will call you. Touching base for a policy review is just sales talk for opportunity to pressure sell an upgrade to an insurance policy that may be just fine the way that it is. I do not trust anyone who works soley on commission since they usually have their own interests at heart, instead of mine.
October 13th, 2006 at 6:19 pm
Once a year plus updates
October 13th, 2006 at 7:10 pm
I just signed on last month, but I would think getting a call once a year would be fine. As a current smoker who is planning on quitting next month, I would be looking to get more insurance at a lower premium at that time. So far I am impressed with the service and response time to my life insurance needs. Thank you.
October 13th, 2006 at 7:12 pm
Hello,
Once a year should suffice
Alberto
October 13th, 2006 at 7:17 pm
One brief email per year. No calls, please. Thanks for asking.
October 13th, 2006 at 7:25 pm
Dear Sirs,
While it is preferable to be contacted every two to three years for the purpose of reviewing an individual’s insurance status, once one approaches or exceeds the age of fifty, it is more important to ensure one has established the necessary coverage for a greater period of time. As you well know, the risk of deteriorating health (which may compromise associated health examinations), and certain life insurance products (by virtue of their exorbitant premiums), reduce the availability of coverage.
Your company’s efforts may be better served in establishing long-term insurance protection for your clients in the forty to fifty age range to preclude them from being compelled to entertain multiple adjustments in their insurance coverage. What may be affordable now may not be affordable in as little as five years. As you are also well aware…insurance coverage is only as good as the affordability of the premiums.
Thank you for your inquiry of my opinion.
Sincerely,
N. H. Creecy
October 13th, 2006 at 7:40 pm
once every 2 years is more than sufficient
October 13th, 2006 at 7:45 pm
every two years would be fine for me, unless there is some major change in your company or in policys that needs to be addressed.
October 13th, 2006 at 7:56 pm
Dear Sirs,
While it would be prudent to review an individual’s insurance status every two to three years, for those of us in the forty to fifty year old age brackett, insurance protection should be projected as much as possible. Premiums become far less affordable when age (approaching or exceeding the age of fifty) and susceptibility to deteriorating health (which may compromise health examinations), become factors in determining insurability.
Your company may do well in providing clients sufficient long term protection so that they may avaoid costly subsequent policy adjustments. Indeed, insurance coverage, regardless of the amount, is only as good as it is affordable.
Thank you for your inquiry of my opinion.
Sincerely,
N. H. Creecy
October 13th, 2006 at 8:32 pm
Once a year is o.k. with me. Thanks. Barbara Alford
October 13th, 2006 at 8:43 pm
once a at most..closer to 2 years
only if there is better value/terms/conditions than my current policy
informative briefs regarding new/alternative types of coverage and returns
October 13th, 2006 at 9:28 pm
Once a year is fine with me by email is the best communication. Thank you.
October 13th, 2006 at 9:31 pm
I just did.
October 13th, 2006 at 9:31 pm
I’d say never – sorry but that’s why I chose to do this over the internet – I don’t want to be bothered with a pesky high pressure sales guy like I had with NML
October 13th, 2006 at 9:32 pm
Once a year is helpful. I would prefer a “heads up” email that a courtesy phone call is to follow in a week or so. The email could include some reference material and/or questions to get me thinking. The email should also provide an opportunity to opt out of the call.
October 13th, 2006 at 9:36 pm
Once a year would be fine. Regular mail would be best, I don’t like phone calls from businesses. And regular mail changes less often and is more reliable then email.
October 13th, 2006 at 9:44 pm
Once a year if it is going to save me money or increase coverage at no addditional cost. Please contact by email.
October 13th, 2006 at 9:45 pm
I would prefer to be contacted via e-mail every two years or so, regarding policy updates. Perhaps more often after age 60 when I am closer to retirement age.
October 13th, 2006 at 9:51 pm
I should think every 5 years would be adequate. If the need arose before then, we could always call you.
October 13th, 2006 at 10:06 pm
Once every two years would be fine.
Thank you.
October 13th, 2006 at 10:07 pm
Once a year is fine… Sometimes you need to make a change but just don’t get around to making the phone call. We can always tell you no updates needed at that time and hear from you again the following year.
October 13th, 2006 at 10:13 pm
every two years sounds good. I would also like to check my policy online.
October 13th, 2006 at 10:15 pm
Once a year and email, not phone call. Thanks.
October 13th, 2006 at 10:20 pm
Clients with growing families may have the need for a review more often, but 5 years is often enough for me.
October 13th, 2006 at 10:29 pm
Once every two years would be about right.
October 13th, 2006 at 10:35 pm
Do not contact me. If I need assistance I will make contact with you.
October 13th, 2006 at 10:46 pm
Never contact me unless there are changes that benefit me, such as lower premiums for my current policy or increased coverage for the same premiums. I will make the contacts should there be any life changing events that may require adjustments to policies or coverage. I am always interested in beneficial improvements for my family well being and I don’t mind being contacted if the reason falls within my first comment.
October 13th, 2006 at 11:03 pm
Once a year is great!
October 13th, 2006 at 11:24 pm
Once a year by e-mail is fine.
October 13th, 2006 at 11:50 pm
Once a year is fine
October 14th, 2006 at 12:00 am
Sufficient time before premium is due contact yearly is fine.
October 14th, 2006 at 12:25 am
once a year will be nice thank you(luann)
October 14th, 2006 at 1:49 am
I would like to be contacted once a year about my insurance and about updating it. E-mail is my preference in you contacting me.
October 14th, 2006 at 1:50 am
Yes, contact me through e-mail only. Once a year is good!
October 14th, 2006 at 6:14 am
I would prefer my contact with you to remain on email. I would like the option to respond by picking up the phone.
October 14th, 2006 at 7:22 am
Pls call once a year. Tks
October 14th, 2006 at 8:08 am
I agree with your customer who said that once a year would be fine if there is something to discuss. Otherwise, wait for me to contact you.
October 14th, 2006 at 8:15 am
every year
October 14th, 2006 at 8:29 am
ONCE AYEAR WOULD BE NICE
October 14th, 2006 at 9:03 am
Once a year would be fine if there is new information to be passed on.
October 14th, 2006 at 9:17 am
Email is the best way to contact me, but only once a year. Allow Discover Card to be used for payments.
October 14th, 2006 at 9:51 am
Contact me everyother year if there is significant changes to review.
October 14th, 2006 at 10:41 am
I would like you to touch base w/me once a year and “prefer” that it be via email. Thanks!
October 14th, 2006 at 10:54 am
Once a year would be fine.
October 14th, 2006 at 11:31 am
I think that once every 2 years would more than sufficient unless there was a big change of some sorts. I also would like to continue with email correspondence rather than phone calls. Thanks.
October 14th, 2006 at 11:53 am
once every 1-2yrs depending on new information or options available. Thanks
October 14th, 2006 at 12:23 pm
Please contact me once a year for followup and make it on the policy anniversary date for reminder purposes. Thanks for asking.
October 14th, 2006 at 1:29 pm
Once a year is alright.
October 14th, 2006 at 1:34 pm
once every six months is o.k.
what do i pay each mo.?
October 14th, 2006 at 1:51 pm
An annual phone call is acceptable,as everyone has to make changes in their life.
October 14th, 2006 at 2:06 pm
Everything went smoothly. Should pay attention to time zones though. When someone says evenings are the best time to call them, don’t call at 7 am on a saturday… wasn’t too happy. Geography lesson: 10 am central time is 7 am Alaska time.
October 14th, 2006 at 3:26 pm
Once every two years would seem about right to me. But I do really like the idea from David Witherspoon about personal profiling allowing each customer to determine their own period of contact.
October 14th, 2006 at 6:12 pm
ONCE A YEAR VIA E-MAIL IS FINE WITH ME
October 14th, 2006 at 8:12 pm
You need to keep contavt to policy holder preferably through mail after becoming a member to get more info for new product etc..
October 14th, 2006 at 9:10 pm
You may contact me once a year to review my policy.
Thanks
October 15th, 2006 at 1:57 am
Once a year sounds great
October 15th, 2006 at 7:59 am
I would like to be reminded once a year via email. Timing of the email reminder should link up to the anniversary of my policy so over time I can associate that month to a life insurance examination. After a few years of using this process it would be ingrained into my actions.
October 15th, 2006 at 10:00 am
You may contact me once a year for policy review. Thanks.
October 15th, 2006 at 1:50 pm
contact me on my email once every year.
October 15th, 2006 at 2:31 pm
After reviewing other customer comments, I have to agree with David Witherspoon’s #12 response; allowing the individual customer to make the choice.
October 15th, 2006 at 4:53 pm
one call a tear would be ok but a email notice one month month before premium is due mould be helpful
October 15th, 2006 at 4:57 pm
a call once a year would be ok but an email notice one month before premium is due would be helpful
October 15th, 2006 at 5:43 pm
No contact please….
October 15th, 2006 at 7:49 pm
once a year is fine with me. thank you
October 15th, 2006 at 8:08 pm
Once a year contact is adequate for review of policy especially during the last 2 months of the year.
October 15th, 2006 at 8:15 pm
I do not want additional email or phone contact unless I initiate it. I keep an eye on my insurance needs, so I will contact Accuquote when I am interested in other insurance products. Both me and my wife researched insurance companies and we like Accuquote. We will contact you when we need to. I just get too much email and other solicitation by phone and mail, so I don’t want any more. I ALSO appreciate that you are asking this question, and agree with the person above… that you should have a website that allows the customer to select their preference on this issue. I also agree that, as said above: “Just because a person has done business with you is NOT permission to contact them via available channels in the future.” Thanks for your understanding!
October 15th, 2006 at 9:13 pm
once a year is a good idea.
October 15th, 2006 at 9:15 pm
e-mail is better than phone call.:)
October 15th, 2006 at 9:49 pm
Any changes, any time by email. Touching base, every 6 months would be fine.
October 15th, 2006 at 11:16 pm
Never contact me via phone or do not send any marketing e-mails.
October 16th, 2006 at 1:58 am
Never Call EMAIL WHENEVER YOU WANT.
October 16th, 2006 at 5:52 am
your comments at least once a year would be nice, by phone
October 16th, 2006 at 7:26 am
Once a year is o.k. as long as the offer is to benefit my family at a resonable rate…
October 16th, 2006 at 8:15 am
Once every 5 years would be fine.
October 16th, 2006 at 8:28 am
Once a year will be fine. Thank you.
October 16th, 2006 at 8:29 am
onece a year e-mail or phone call will be sufficient
October 16th, 2006 at 8:37 am
Once a year is fine, a good time to look over the policy.
October 16th, 2006 at 8:41 am
You do not need to contact me.
Thank you.
October 16th, 2006 at 8:51 am
Once every two years is fine.
October 16th, 2006 at 9:47 am
Please contact me twice a year via email.
Thanks!
October 16th, 2006 at 9:53 am
1 year is good.
October 16th, 2006 at 10:50 am
Once a year would be fine.
October 16th, 2006 at 12:56 pm
I would like to get a call at least once a year.
October 16th, 2006 at 3:36 pm
I wish not to be contacted concerning my Policy.
R/S
James Mazur
October 16th, 2006 at 3:56 pm
Contact (policy review) once a year would be helpful.
October 16th, 2006 at 4:52 pm
I would welcome a call at least once a year to see if my insurance needs have changed. Currently I am thinking of adding another policy for my wife similar to the policy that I have which is a 30 year term life.
October 16th, 2006 at 6:41 pm
I’d like you to keep my insurance profile on hand and let me know once a year what my new rates would be for the type of policy I already have. If I have 10yr term…let me know what a new 10yr term would cost if I were to get a new policy. I check my rates every year and I even apply for a new policy every couple of years…to get the free bloodwork and checkup…also if the rate goes down that’s a bonus. I’ve had 10yr term for the last 10years — I’ve had 3 policy and each one cost less than the one before. So, now it’s 10yrs after my first 10yr policy and I still have 10yrs of 10yr term.
Let me know what the costs are…otherwise don’t call me. I’ll go find out without a call.
Tad
October 16th, 2006 at 8:39 pm
I wrote you a letter.I have not received any reply so far. It was regarding American General. You know that.
Thank you,
October 17th, 2006 at 8:14 am
Please contact me once a year, for further insurance update needs at this time. Thank you!
October 17th, 2006 at 10:29 am
My preference is once a year via e-mail.
If you have a newletter, have a reminder in each of them.
Include the frequency as an option in your customer profile file. This will push the decision on your customers and avoid unhappy ones.
October 17th, 2006 at 3:12 pm
Every one or two years are good for some educated comments like asking if specific personel information has changed or should be changed. If a rep calls I would hope they looked at my personel info to ask if specific items that may need adjustment have changed
October 18th, 2006 at 9:43 am
I Would like to hear from you once a year to hear
about my coverage. This would give me a chance to
make sure all is going ok. This would give me a
chance to make sure my address and other things are
updated. Thank you.
October 18th, 2006 at 5:22 pm
once a year with e-mail. thanks
October 18th, 2006 at 6:29 pm
Once a year by phone and e-mail.
October 18th, 2006 at 7:39 pm
once a year would be nice, with a hard copy of year to date activity too.
October 19th, 2006 at 1:46 am
YES THAT WOULD BE GREAT TO BE CONTACTED A LEAST ONCE A YEAR TO LET US KNOW OF ANY CHANGES. OR E-MAILED TO US.
October 19th, 2006 at 7:23 am
Once a year will be fine. Thank you
October 19th, 2006 at 7:32 am
Once a year is ok.
October 19th, 2006 at 7:32 am
Once a year is ok.
October 19th, 2006 at 9:10 am
Would like to review my life insurance needs yearly. Thanks for asking!
October 19th, 2006 at 9:45 am
At this stage in our lives, we have our life insurance options set the way they will remain, so no contact is necessary – unless you come out with a new plan, in which case I would prefer email and then I can make the choice to contact you.
October 19th, 2006 at 9:46 am
At this stage in our lives, we have our life insurance options set the way they will remain, so no contact is necessary – unless you come out with a new plan, in which case I would prefer email and then I can make the choice to contact you. Thank you for asking, though.
October 20th, 2006 at 10:22 am
Once a year is fine with me.
Thanks
October 20th, 2006 at 5:59 pm
Once a year evaluation of insurance needs is adequate and I do not mind recieving emails on updates more often.
October 21st, 2006 at 8:16 am
Please do not contact me, I will call you if I need something. Thank You Mary
October 22nd, 2006 at 3:06 am
I would like to be contacted once a year to check to see if I may have any questions regarding my insurance needs.
October 22nd, 2006 at 6:00 pm
Once a year is often enough.
October 22nd, 2006 at 11:58 pm
I get worried that my policy renewal will be missed by the head office, lost in the mail or otherwise overlooked…. Please, could there be some form of EMAIL notification ahead of policy renewal time and also please, if there is an immenent lapse comming; I would would welcome a personal phone call to ensure that that is our intentions.
October 24th, 2006 at 7:31 pm
Once every year ot two would seem to be appropriate to determine if my needs have changed. I would definitely prefer email. Phone interruptions do become a nuisance, and I can read an email at my leisure.
October 25th, 2006 at 6:12 pm
It would be great to e-mail once a year.
October 26th, 2006 at 8:51 am
I was told after I was on medication a year I could have a review and lower premiums. I contacted you and didn’t get results. You told me that there wasn’t a lower price. I was quoted $15-20 lower before I started taking meds. I were told by you that could be reviewed after I was on them for a year. Miscommunication?? I am starting on another year and you still haven’t called or emailed about having a nurse come out and change it. Yearly sounds about right. Michael
October 27th, 2006 at 5:36 am
Please call me once per year.
October 29th, 2006 at 10:01 am
once a year phone call would be great.
October 31st, 2006 at 8:01 am
An annual letter reminding me of my policy terms would be very welcome. Then, if I have questions, comments or concerns I can contact your office directly…AT THE CONTACT TELEPHONE NUMBER, fax number, email or address CLEARLY INDICATED in the Annual Policy Reminder Correspondence. It’s easy to say “Don’t call me, I’ll call you” but how many of us can easily find a contact telephone number and policy number when we want to. [Not to mention, I am never certain who I should contact, ACCUQUOTE or the Life Ins. Company???]