Comments on: We’re making changes because of our customer feedback!

By: Gerard Stocco

Gerard Stocco — Tue, 31 Oct 2006 08:01:15 +0000

An annual letter reminding me of my policy terms would be very welcome. Then, if I have questions, comments or concerns I can contact your office directly…AT THE CONTACT TELEPHONE NUMBER, fax number, email or address CLEARLY INDICATED in the Annual Policy Reminder Correspondence. It’s easy to say “Don’t call me, I’ll call you” but how many of us can easily find a contact telephone number and policy number when we want to. [Not to mention, I am never certain who I should contact, ACCUQUOTE or the Life Ins. Company???]

By: david demelo

david demelo — Sun, 29 Oct 2006 10:01:34 +0000

once a year phone call would be great.

By: Bob Bean

Bob Bean — Fri, 27 Oct 2006 05:36:23 +0000

Please call me once per year.

By: michael word

michael word — Thu, 26 Oct 2006 08:51:06 +0000

I was told after I was on medication a year I could have a review and lower premiums. I contacted you and didn’t get results. You told me that there wasn’t a lower price. I was quoted $15-20 lower before I started taking meds. I were told by you that could be reviewed after I was on them for a year. Miscommunication?? I am starting on another year and you still haven’t called or emailed about having a nurse come out and change it. Yearly sounds about right. Michael

By: Latinka Georgieva

Latinka Georgieva — Wed, 25 Oct 2006 18:12:29 +0000

It would be great to e-mail once a year.

By: Debbie Hutchinson

Debbie Hutchinson — Tue, 24 Oct 2006 19:31:52 +0000

Once every year ot two would seem to be appropriate to determine if my needs have changed. I would definitely prefer email. Phone interruptions do become a nuisance, and I can read an email at my leisure.

By: JERRY KETTERLING

JERRY KETTERLING — Sun, 22 Oct 2006 23:58:14 +0000

I get worried that my policy renewal will be missed by the head office, lost in the mail or otherwise overlooked…. Please, could there be some form of EMAIL notification ahead of policy renewal time and also please, if there is an immenent lapse comming; I would would welcome a personal phone call to ensure that that is our intentions.

By: Sharen Perry

Sharen Perry — Sun, 22 Oct 2006 18:00:30 +0000

Once a year is often enough.

By: Rob Rodriguez

Rob Rodriguez — Sun, 22 Oct 2006 03:06:44 +0000

I would like to be contacted once a year to check to see if I may have any questions regarding my insurance needs.

By: Mary R DiVito

Mary R DiVito — Sat, 21 Oct 2006 08:16:29 +0000

Please do not contact me, I will call you if I need something. Thank You Mary