Jan 30
Communication with our clients could be a life-saver!
In previous blog posts, we have asked for your feedback. Often times, people tell us that they like receiving communication from us as their life insurance provider and sometimes we get complaints. However, the following story makes up for every complaint we get. This is one of the many reasons why we will never stop communications with our customers. Read on and you’ll see why…. One of my agents recently received a call from a previous customer’s wife. Her husband recently died of cancer at the age of 55 years old. She had no idea he even HAD a life insurance policy with AccuQuote until she received an AccuQuote newsletter. Upon receiving the newsletter, she said, “what’s AccuQuote got to do with Dave?” She realized it was life insurance related and decided to call us. She discovered her husband had taken out a life insurance policy with Canada Life thru us three years prior to his death. She went DIRECTLY to Canada Life to process death claim which is currently being processed. Her husband, an attorny, left her NO papertrail. She found out strictly by fluke. Had she not received a newsletter from AccuQuote, she would have never known about her husband’s $200,000 life insurance policy. She has two kids, age 14 and 17, still at home. How about that for a feel good story?
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February 6th, 2007 at 3:15 pm
That is a good story. I think that constant communication is very important. It makes you feel like you are an important part of the insurance company’s business, and that they are looking out for your best interests. I think the goodwill generated far outweighs any complaints.
February 8th, 2007 at 3:11 pm
Thanks for your comment Spence. We agree that the goodwill generated far outweighs any complaints. However, we do take all complaints seriously.
March 14th, 2007 at 1:18 pm
My Wife whom also recieved a policy (life) and I as well : She gets e-mail on occasion from Her carrier while I recieve Nothing from Mine.