May 26
Tell Us Your Thoughts…
When it comes to buying life insurance, we realize you have many choices. That’s why we’re continually looking for ways to improve our service. By doing so, we can sustain our role as leader in the industry.
If you’re already our customer, we hope you’ll take a moment to tell us what we can do as a company to better serve you. Your feedback will help us understand what types of services we can offer you in the future.
If you haven’t purchased from us, we hope you’ll take a moment to tell us what we can do to increase the likelihood of you buying life insurance from us, especially during this economy? Your feedback will help us understand what other potential customers, like you, want.
We look forward to receiving your great thoughts and ideas!
(1 votes, average: 5.00 out of 5)
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May 26th, 2009 at 4:15 pm
I was, but no longer am, a customer. I believe that your source, Transamerica issued a term policy in bad faith. I told the Accuquote rep that if TA fails to keep their promise, I will find another insurer. They did and I did. I let the TA policy lapse six months ago.
May 26th, 2009 at 4:20 pm
Would be helpful to have suggestions and offers for extending the duration of existing level term policies. Hate to wait until expiration to address the issue.
May 26th, 2009 at 4:22 pm
I did buy from you and I am suprised that I stayed around as long as I did. The delays in putting the package together from start to finish were unreasonable. The only reason I didn’t say “forget it” was my mind was on another family matter at the time and I wasn’t concerned about your delays. Another time, I would have moved on to another company.
May 26th, 2009 at 4:42 pm
Send me a quote on $250,000 and $500,000.
Thank You
Les
May 26th, 2009 at 4:43 pm
The pre-approval process was quick and the rate I received for my insurance was very competitive, no complaints there. The underwriting and final approval process was a little drawn out and the lack of communication was frustrating.
May 26th, 2009 at 7:05 pm
I would just like to commend all those that I had the pleasure to work with. They were all very professional and took care and answered all of my concerns. If I ever need anything else or hear of anyone that is looking for insurance I will let them know about your fine people.
May 26th, 2009 at 7:30 pm
I bought form you. It was a frustrating experience. You had no idea what New York requirements are. My wife and I had to re-execute documents because your people seemed clueless. The person who was supposed to be working on this for me went on maternity leave; that’s okay, but she did nothing before that and her successor seemed to be at a constant loss as to what was going on and why this process was taking weeks. If I can place homeowners’ and auto insurance in ten minutes on-line, and insure a commercial property for millions with one phonecall, why is life insurance such a production? My great thought and idea–if you’re going to sell in NY, hire some people who know NY; and don’t train them on the job.
May 26th, 2009 at 7:31 pm
There is nothing I can complain about. Everyone was professional and caring. I as well as my daughter have been treated with caring and competence. Brian is an exceptional manager and human being. I hope Harvard Bus. School will do a study of this company. There is much for others to learn from your example. Thanks so much for everything.
May 26th, 2009 at 7:43 pm
Great service. When my rate came in higher than I was expecting because of my cholesterol level, Jim Olson found an insurer whose cholesterol threshold was higher. The follow up of the entire staff was excellent.
May 26th, 2009 at 7:43 pm
You do a good, thorough job when someone purchases a product from you.
However, your after sale followups are too frequent. Give people a choice of getting quarterly followups.
May 26th, 2009 at 7:54 pm
My wife’s policy recently lapsed and so now she has to re-take a physical. Although I understand that you are not the insuring company, maybe some sort of phone call or email could be sent prior to the lapsing. Although we did get letters, they were never opened. Shame on us. But on the other hand, since we fill out forms that are very complete, someone could have given us a heads-up as to the status of a pending lapse.
Warren Bankston
May 26th, 2009 at 7:55 pm
I have been very happy with the life policy I purchased, and the service and follow-up as we work together to get the policy approved.
May 26th, 2009 at 7:59 pm
I worked with an associate named Jason about two years ago and purchased a term life insurance policy. Things went very well and I still have the policy. However he told me that if I refered a new customer who purchased insurance he would give me $25 for the contact. My friend Guy Armstrong purchased a term life policy and reminded Jason more than once about the referal promise but I still have not seen him make good on the promise. I also email you guys several months ago about this same issue and not the first person has responed. It an issue of integrity as far as I am concern and it looks bad on your company. Why would I want to now refer others to an organization that has not done what they said they would do. I hope this email doesn’t fall on deaf ears as well.
Sincerely,
Frank Self
May 26th, 2009 at 8:39 pm
I’m not dead yet,so I guess your service is OK. your CO. keeps debiting my checking account for the amount that was contracted for. thanks for asking,
May 26th, 2009 at 8:43 pm
service is ok
May 26th, 2009 at 8:59 pm
I am satisfied with your service so far.
May 26th, 2009 at 9:18 pm
My husband and I both attempted to purchase term life policies through you. Mine went ok – the cost came up more than projected – but we accepted it. My husband was rejected after the physical – and you all did nothing to help him get the facts and try to refute the incorrect physical info. You dropped him like he was already dead. I would not recommend Accuquote to anyone. Neither would he.
May 26th, 2009 at 9:22 pm
Great Service! Erik Raymond and Cathy Carrington were wonderful about answering questions and keeping me informed about the process. I can’t think of anything else they could have done better. Thank you.
May 26th, 2009 at 11:02 pm
Hi, thanks for asking my humble input…..To be honest, I cannot think of one single area where Accuquote’s service on my behalf fell short. My best advice is, keep up the timely communication and simple yet accurate service toward your clients, and everyone will stay happy! Best wishes, and thanks again….John Chamberlain
May 27th, 2009 at 1:44 am
Dave Forman helped me get my life insurance set up. My wife was pregnant at the time so he suggested waiting until after the baby to get her’s set up. We did so and he was also helpful in getting her arranged as well. Everything was smooth and easy to do over the phone & e-mail. Everyone kept us in the loop with what was happening and what to expect. It would be nice if we could make all of our life insurance payments (yearly or monthly)on a credit card. Enjoy earning those credit card rewards.
May 27th, 2009 at 5:16 am
I would like to find out about disability insurance. I had inquired in the past with your company but never received a response.
May 27th, 2009 at 7:06 am
I had insurance prior but the pricing never came down as expected thus I cancelled.
May 27th, 2009 at 7:11 am
Allow to pay with a credit with automatic deductions.
May 27th, 2009 at 7:36 am
hi, folks. i have said this to you before…as an insured i am very satisfied with what things are going on with me. as an opinionated person i can usually come up with something to say for just about most anything but i really have nothing to say in regard to possible change here.
thanks for the service and thanks for the opportunity for input.
daa
May 27th, 2009 at 7:43 am
No comments. Process was quick and easy.
May 27th, 2009 at 7:53 am
I was so pleased by the value and service provide by AccuQuote on my original life insurance purchase, I purchased an additional life insurance policy from them. Although I still have policies in effect with other insurance companies, AccuQuote has become my primary and preferred provider.
May 27th, 2009 at 7:59 am
Your service was excellent, the process was exemplary, and I am now well-pleased with the new policy, which is saving me about fifty per cent of what I had been paying. I have no suggestions for further improvement.
May 27th, 2009 at 8:19 am
Process took way too long…was never given an idea of how long it would take…could have rec’d top secret clearance quicker
May 27th, 2009 at 8:25 am
I was very happy with the experience purchasing life insurance through your company. It was convenient, economical, and the nurse that came to my home was wonderful. I would highly recommend your company, and have already made a referral. Thank you.
May 27th, 2009 at 8:27 am
I have a life insurance policy via you with Prudential and I have concerns about their financial staying power. would appreciate your direction and view.
May 27th, 2009 at 8:52 am
I signed up for life insurance last year through AccuQuote, and have found the service to be terrific. My rep, Barbara Sachs, has been thorough, helpful, friendly and prompt. Keep up the good work!
May 27th, 2009 at 9:14 am
I personally can not think of anything you could improve. I got a great deal with my life insurance, better than expected. The people who handled my account were great.
May 27th, 2009 at 9:37 am
I am interested in insurance, but have never got a satisfactory answer to the following. If my premium is based on a weight of X and at a later date I reduce that weight what can I do to lower my premium? Cancel and start over? Go with another company?
For example, if I lose 15 pounds AFTER the policy is in effect, what can I do to reduce the premium.
Larry O’Brien
May 27th, 2009 at 9:54 am
I was very happy with the whole process in the purchase of my life insurance.
May 27th, 2009 at 1:13 pm
Thanks for your feedback. We greatly appreciate it.
May 27th, 2009 at 1:16 pm
Larry –
We deal with multiple carriers. Some are more lenient with regards to weight. My best advice is to call us at 1-800-442-9899 to determine which company would be right for you. However, if you do lose 15 pounds after the policy is in effect and you are still in good health, you can in fact re-apply to reduce the premium. Keep in mind that most companies want you to keep the weight off for at least a year before they will consider this weight loss.
May 27th, 2009 at 1:17 pm
Frederick -
We’re very happy to hear that you got a better deal on your life insurance than expected. If there is anythng else we can do to help you, please don’t hesitate to call us.
May 27th, 2009 at 1:18 pm
Mark -
I’m glad to hear your experience with AccuQuote was terrific. Barb is one of our best representatives, so it’s no surprise that you had a great experience!
May 27th, 2009 at 1:25 pm
Terry -
Prudential remains growing, strong and profitable. In fact it is still rated A+ (as of 5-24-09) by A.M. Best. The company was estabilished in 1873. It definitely has staying power. In fact, the company has more than $ 1,326,951,707,000 of life insurance in force. If you have any further questions about Prudential, please contact us at 800-442-9899. We’ll be happy to talk to you about it.
May 27th, 2009 at 1:26 pm
Greta -
We’re happy to hear that your experience with AccuQuote was good. We appreciate your referrals. We believe they are the best compliments!
May 27th, 2009 at 1:28 pm
Stephen -
The life insurance application process can be long. It normally takes anywhere from 8-12 weeks. However, there are times when this can take even longer. I apologize if the expectations weren’t set clearly up front before the process even began.
May 27th, 2009 at 1:29 pm
Howard -
Wow – we were able to save you 50% over your previous policy??!! That’s fantastic and the stuff we like to hear. Thanks for doing business with us.
May 27th, 2009 at 1:30 pm
Michael -
Thanks for the kind words. We love repeat customers and are happy to know that you prefer us. Thanks for the feedback!
May 27th, 2009 at 1:31 pm
Mary -
Thanks for the feedback. We’re glad that you felt the process was quick and easy.
May 27th, 2009 at 1:32 pm
David -
You’re so very welcome for the opportunity for input. We love hearing from our customers. We’re happy that you’re a satisfied customer.
May 27th, 2009 at 1:34 pm
Julie -
My apologies. I will be sure to have someone contact you regarding disability insurance.
May 27th, 2009 at 1:39 pm
Hi John -
I’m confused when you say the pricing never came down as expected? We’re you looking to replace your current policy when you applied with AccuQuote and we couldn’t find you a better rate so you cancelled the process?
May 27th, 2009 at 1:40 pm
John -
Thanks for the kind words. I’m happy to hear that our team didn’t fall short of your expectations. We will be sure to keep up the timely communication. Thanks again!
May 27th, 2009 at 1:41 pm
Phil -
We will be sure to let Erik and Cathy know that they did a great job answering questions and keeping you informed throughout the process. Thanks for your feedback!
May 27th, 2009 at 1:41 pm
Mark -
We’re happy to hear that! Please let us know if we can do anything throughout the process.
May 27th, 2009 at 1:42 pm
Robert -
Thanks for your comment. We would love to know more about how we could improve our service. Okay is good, but we want to be excellent!
May 27th, 2009 at 1:45 pm
Jerry -
We’re glad to hear you’re happy with the policy you purchased and were satisified with the service and follow-up we provided.
May 27th, 2009 at 1:49 pm
Warren -
We are sorry to hear that your wife’s policy lapsed and now she has to go through the approval process again. Unfortunately, we do not get notices of these lapses from the life insurers. We wish we did because this is indeed a service we would like to provide to our clients as well.
May 27th, 2009 at 1:53 pm
Bruce -
Thanks. We will look into various ways we can provide people with options to get quarterly updates. Great idea.
May 27th, 2009 at 2:09 pm
Biju -
I’m happy that Jim Olson was able to pivot to another insurer that was a little more lenient when it comes to cholesterol. Glad to hear that your experience was a good one.
May 27th, 2009 at 2:25 pm
Bruce -
I’m so happy to hear that you and your daughter both had a great experience. We appreciate the great compliments.
May 27th, 2009 at 2:26 pm
Ron -
We appreciate the compliments. We hope to do business with you again.
May 27th, 2009 at 2:29 pm
Bob -
I’m sorry to hear that you had a frustrating experience with the approval process. More importantly, I’m disappointed to hear that you felt there was a lack of communication. I’ll be looking into who was handling your case. Thanks for your feedback.
May 27th, 2009 at 2:33 pm
Leslie -
I will have someone follow up with you shortly to get you the information you need.
May 27th, 2009 at 2:34 pm
Tom -
Thanks for your insightful feedback. We are indeed looking at ways to beef up our existing client services in which these types of situations would be included.
May 27th, 2009 at 2:36 pm
Leighton -
I don’t know the specifics of your case, so its difficult for me to comment. I will look into it and get back to you shortly.
May 27th, 2009 at 2:47 pm
Peter -
My apologies in the delays that occured during the process. I don’t know the specifics of your case, but I understand how frustrating it can be when something doesn’t move along as expected. I’m happy that we were ultimately able to get your coverage in force to protect your family.
May 27th, 2009 at 3:17 pm
Lewis -
I don’t know the specifics of your case, but I do apologize that the experience you and your wife had service that was anything less than exceptional. We are well versed with New York and regulation 60 laws so I am surprised that you had issues. I will be sure that the person’s manager is notified so he/she can review any additional training that the person who handled your case may need.
May 27th, 2009 at 6:17 pm
David -
Depending on which carrier you have a policy with, you may be able to do automatic deductions from a credit card or debit. Please contact us as we’d be happy to look into the matter for you.
May 27th, 2009 at 6:19 pm
Erik -
We’re happy to hear that Dave did a good job getting your life insurance set up. As I mentioned in an earlier reply, you may be able to do automatic deductions for your premium via a credit card or debit card depending on which carrier your policy is with. Feel free to call us at 800-442-9899 so we can assist you.
May 27th, 2009 at 7:08 pm
I purchased life insurance through AccuQuote. The process was inordinately long (3 months) Much of the paperwork had to be completed on line and by hand.
THe nurse that was sent could not spell, didn’t listen and mis-stated much of what I told her. ON the plus side, she was on time. I agree wiht the staement that if you are going to sell in NY state, please have people who know the regs. Communication improved only after I pitched a fit. And by the way, the e-mail today 3/27 asking for feedback , is the first comminication I’ve had in months
May 28th, 2009 at 9:41 am
Margaret -
First, I want to apologize as we did not set expectations up front regarding how long the life insurance application process takes. On average, it takes 8-12 weeks. In addition, I have asked one of my managers to look into the company we used that sent the nurse out to your house. We want to make sure the companies that we outsource to are professional and courteous. Finally, I’m also having our staff look into our training regarding NY and regulation 60. It appears we may have some training to do. Thanks for your feedback. Please don’t hesitate to contact us again.
May 28th, 2009 at 9:56 am
Your non-stop automated phone calls were incredibly annoying. After the first 5 phone calls you should have realized that I was no longer interested in pursuing what you had to offer and removed me from future calls. Instead, the calls kept coming and for that reason alone, I would never enter a business relationship with you.
May 28th, 2009 at 11:30 am
We greatly appreciate your referral. Jason did indeed indicate in Guy’s case notes that he was going to have our referral fee sent out to you. However, our department that handles these matters must have dropped the ball because I didn’t see any indication in your case notes that it was sent to you. We’re sorry for the inconvenience and will send one out to you today.
May 28th, 2009 at 11:35 am
Kevin -
My sincerest apologies regarding the phone calls you received. I’ve added you to our do not call list therefore you should no longer receive emails or phone calls from us. Thanks for your feedback.
May 28th, 2009 at 4:30 pm
Did it online; very fast. Would like to have email reminders that the auto-deduction will come out soon!
May 29th, 2009 at 10:15 am
A representative got in touch with me and took all my information and said he would get back to me—–and never did. He may have lost interest when I told him I was a diabetic.
May 29th, 2009 at 10:39 pm
I feel if you would actually allow approximate quotes given without having to fill in all the “contact” information would be helpful. Most of us looking for quotes, do not want anyone calling us, or we would’ve called the number instead of doing a wild search online.
June 1st, 2009 at 2:15 pm
Steve -
My apologies that Jeremy never got back in touch with you. My system notes show that he did try to contact you, so I’m not sure where the miscommmunication was. If you’re still interested in trying to obtain life insurance, please let me know and I’ll be happy to put you in touch with him.
June 3rd, 2009 at 8:09 am
Please don’t call before 9:00 a.m. as one of your reps did.
Some of us have odd work schedules.
June 3rd, 2009 at 8:09 am
compared to others ,your quotes suck
be realistic and send me best quotes on 250,000 and 500,000 . I am born on 11/17/1953 and my husband on 02/21/1949
June 3rd, 2009 at 8:53 am
Contact me again, may due $250,000..
June 3rd, 2009 at 12:16 pm
Bryan -
Our apologies. I have noted this in your case, therefore they should no longer contact you in the morning.
June 3rd, 2009 at 12:18 pm
Don -
I will have someone touch base with you shortly.
June 3rd, 2009 at 12:32 pm
Hi Sonali -
I’m sorry that you weren’t happy with the quotes that were provided. We work with companies that have the most competitive rates. Many of our competitors will simply “quote” the lowest term life insurance rate available in the marketplace based on your age, sex, and smoking status, without regard to these other important factors (such as medication you’re taking, family history of disease and even driving record).
If you’ve gotten quotes from other services that were lower, I am confident that they are simply listing the lowest available rate out there for someone your age and not taking other things into account. The different between AccuQuote and the others is that we have quoted you based on the information you provided us regarding your health/medical history.
Unfortunately (and all too frequently), prospects naively jump at the least expensive term life insurance quote, apply for it – only to find out months later that they can’t qualify for the term life insurance rate “quoted.” Then, they are forced to decide between starting over with another company, or accepting a term life insurance rate which is higher than they really need to be paying. At AccuQuote, we try to avoid that by giving you accurate quotes up front.
June 3rd, 2009 at 5:45 pm
My husband and I started shopping for life insurance last winter (2008) but have yet to buy. We just couldn’t get the physical scheduled at a convenient time, and eventually dropped the whole thing. Truthfully, we’re a little apprehensive about the cost because my husband has been a smoker for over 40 years, and doesn’t show any signs of quitting. We are also feeling the economic pinch, and the idea of adding yet another monthly expense to the pile is daunting. Also, the process just seemed like such a project – it’s a shame, because we are currently under-insured, and still have two teenagers depending on us. I guess we need more hand-holding than an on-line service can provide. Not that the reps were not diligent about following up with us, they were. Hopefully, this summer we’ll get back to it.
June 4th, 2009 at 10:16 am
the main reason that i did not get back to you about insurance is the fact that your agent email me every other day and I don’t buy something under pressure I refuse to be subjected to this kind of hassle.
June 4th, 2009 at 12:17 pm
Hello,
I am searching for a company but my husband is diabetic but is in good health. It is hard to find a company that will insure a person with diabetes. We are looking for rates that we can afford and still support our way of life and our children.
June 5th, 2009 at 11:57 am
Karen –
I will have an agent call you as soon as possible. If cost is an issue, having a small policy is better than having nothing at all. You can always apply for an additional policy in the future when your economic situation gets better.
June 5th, 2009 at 11:59 am
Jack –
My apologies for contacting you so often. We feel that obtaining life insurance is one of the most important things you can do. We are in no way trying to use high tactic sales pressures. I apologize if you felt that way. I have added you to our do not solicit list. However, if you are still interested, please contact us at 800-442-9899.
June 5th, 2009 at 12:03 pm
Marge –
We completely understand. Many people are feeling the economic pinch. And, being a smoker does make life insurance very expensive for your husband. With that being said, having a small life insurance policy in place is better than having nothing. We’d be happy to help you find something that fits within your budget. However, we recommend as soon as your financial situation improves, you apply for additional coverage. Please feel free to call us at 800-442-9899 if you think this might be something you’re interesteded in pursuing. Thanks!
June 21st, 2009 at 5:44 pm
felt the whole process went smoothly. we were please overall with our experience. still hoping to get hubby’s cholesterol down to an acceptable level to get preferred best rates. thanks for your help